How Patient Refunds Are Delivered
Once an eligible refund is processed, Pain & Spine Institute uses third-party payment partners to deliver it electronically or by mail. Your current contact information determines which delivery path is available.
01
Confirm your contact details
Make sure the front desk has your current email and mailing address before the refund is processed.
02
Watch for delivery instructions
With a valid email on file, look for a message from Onbe with instructions to claim the refund electronically. If email is unavailable, a paper check will be mailed.
03
Allow for the delivery window
Electronic refunds typically take 7–10 business days after processing. Mailed checks may take 6–8 weeks to arrive.
Patient Refund FAQ
Find answers about delivery methods, timing, missed emails, mailed checks, and refund support.
If Pain & Spine Institute has a valid email address on file, you should receive a message from Onbe with instructions to claim the refund electronically. If email is unavailable, a paper check will be mailed to the address on file.
Electronic refunds typically take 7–10 business days after processing. Paper checks may take 6–8 weeks to arrive.
Confirm your current email address and mailing address with the front desk or office staff. Accurate contact information helps prevent avoidable delivery delays.
Electronic refund links remain active for a limited time. If the link expires, a paper check may be issued instead, which can take longer. Contact the office if you believe you missed the message.
Pain & Spine Institute uses third-party payment partners to deliver patient refunds. Electronic instructions may come from Onbe, while paper checks may be issued through AvidXchange and may not display Pain & Spine Institute or Onbe as the issuer.
Call Pain & Spine Institute at (888) 362-7472. The office can help clarify the status or delivery method for a patient refund.